OFFICIAL TERMS & CONDITIONS OF USE

Highland 99 Terms & Conditions – A Complete Guide for All Malaysian Members

This document contains all the rules and conditions governing the use of the Highland 99. Please read carefully before registering or using any of our services. By registering, you agree to all the terms stated herein.

Updated: January 2026 Bahasa Melayu (ms-MY)
12
Key Sections
18+
Minimum Age Requirement
MY
Applicable in Malaysia

Key Terms Summary

Important Things You Need to Know

Six core principles of the terms of use Highland 99 — read this summary before diving into the full document

Member Eligibility

Only individuals aged 18 and above who are residing in Malaysia are eligible to register and use the Highland 99. Each member is only permitted to hold one account. Registration details must be accurate, truthful, and kept up to date at all times.

Deposits & Withdrawals

The minimum deposit is RM 20 via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, or FPX. Withdrawals are processed within 3–5 minutes. All transactions must be made under the same name as the registered account. Funds cannot be transferred between accounts.

Bonus & Promotion Terms

All bonuses are subject to the wagering requirements stated in each promotional offer. Bonuses may not be withdrawn as cash before the wagering requirements have been fulfilled. Highland 99 reserves the right to forfeit bonuses if the terms are misused.

Account Security

You are solely responsible for the security of your password and account. Do not share your login credentials with anyone. Highland 99 will never ask for your password via email or chat. Report any suspicious activity to us immediately.

Responsible Gaming

All members are encouraged to use the self-control tools provided — deposit limits, loss limits, time limits, and self-exclusion options. Highland 99 is committed to supporting members who need assistance managing their gaming habits in a healthy way.

Account Termination & Restrictions

Highland 99 reserves the right to suspend or terminate the account of any member who violates these terms, engages in fraud, attempted money laundering, collusion, or any activity that is harmful to the platform or other members. Termination decisions are final.

Important Note: These Terms & Conditions constitute a legally binding agreement between you and Highland 99. By registering or using our platform, you confirm that you have read, understood, and agreed to be bound by all the terms set out herein. If you do not agree with any part of these terms, please discontinue use of our platform.

1Introduction & Acceptance of Terms

Welcome to Highland 99 — an online casino and sports betting platform operating under the domain highland99.onl. These Terms & Conditions ("Agreement") govern your access to and use of all services, games, promotions, and features offered by Highland 99.

This agreement takes effect as soon as you complete the account registration process at Highland 99. By clicking the "Register" button and verifying your account, you explicitly agree to all terms contained in this document, along with our Privacy Policy and Responsible Gaming Policy, both of which form part of this agreement.

Highland 99 is a platform built exclusively for players in Malaysia. All our services are designed, optimised, and tailored to meet the needs of Malaysian users. We use Malaysian Ringgit (RM) as the official currency for all deposit and withdrawal transactions.

Platform Highland 99 is intended for entertainment purposes only. Use of this platform is at your own risk. Please gamble responsibly.

2Account Registration & Member Eligibility

To register and use the services of Highland 99, you must meet all of the following eligibility requirements at all times:

  • Be at least 18 years on the date of registration
  • A Malaysian citizen or permanent resident currently residing in Malaysia
  • Have full legal capacity to enter into a binding agreement
  • Never declared bankrupt or subject to any court administration order
  • Not currently enrolled in an active self-exclusion programme at Highland 99

Each individual is only permitted to hold one (1) account at Highland 99. Opening multiple accounts — whether under the same name or different names — is a violation of these terms and may result in the termination of all associated accounts along with the forfeiture of all balances and bonuses.

You are responsible for ensuring that all information provided during registration is accurate, complete, and truthful. This includes your full name as per your identification card, an active Malaysian mobile number, and a valid email address. Providing false or misleading information may result in account suspension and withdrawal rejection.

Highland 99 reserves the right to request identity verification at any stage — including during registration, prior to processing large withdrawals, or when suspicious activity is detected. Documents that may be requested include a copy of your national identity card (MyKad), bank statement, or recent proof of address.

Your account password is your personal responsibility. Highland 99 will never ask for your password through any communication channel. Do not share your login credentials with anyone.

3Deposits & Payment Methods

All deposits into the account Highland 99 must be made using an approved payment method listed on our platform. The payment methods currently accepted are:

  • Touch 'n Go eWallet — processed instantly
  • DuitNow — instant transfer to an account number or phone number
  • GrabPay — processed instantly
  • Boost — processed instantly
  • ShopeePay — processed instantly
  • FPX (Internet Banking) — via Maybank2u, CIMB Clicks, and other participating FPX banks

The minimum deposit per transaction is RM 20. Maximum deposit limits per transaction and daily limits may vary depending on the payment method selected and your account tier. All deposits will be credited to the account Highland 99 your account within the timeframe specified for each payment method.

All deposits must be made from a bank account or e-wallet registered in your own name. Deposits from third parties, business accounts, or sources of unknown origin are not accepted and may result in account suspension and further investigation. Highland 99 reserves the right to return such deposits without prior notice.

Highland 99 does not charge any fees on your deposits. However, your payment service provider may impose additional fees or charges beyond our control. Please check with your provider before making any transaction.

4Fund Withdrawal & Its Terms

Withdrawals from the account Highland 99 subject to the following conditions, which must be met before any withdrawal request is processed:

  • Account has been fully verified with accurate identity information
  • All wagering requirements for bonuses received have been met
  • No security or fraud investigation is currently active on your account
  • The original deposit associated with the balance you wish to withdraw has been wagered at least once

The minimum withdrawal per request is RM 30. Highland 99 processes withdrawal requests within 3 to 5 minutes for e-wallet methods such as Touch 'n Go, DuitNow, GrabPay, Boost, and ShopeePay. Transfers to bank accounts via FPX may take slightly longer depending on the operating hours of the respective bank.

Withdrawals will be credited to the same payment method used for your last deposit, or another verified method registered in your name. Withdrawals to third-party accounts or wallets are strictly prohibited and will be automatically declined by our system.

Highland 99 reserves the right to request additional documentation before processing withdrawals that exceed certain limits or where there is a legal compliance requirement. This additional verification process is in place to protect your interests and the integrity of our platform.

Withdrawals requiring manual review may take longer to process. Highland 99 will notify you via email or in-platform notification if your withdrawal requires any additional steps.

5Bonuses, Promotions & Loyalty Programme

All bonuses and promotions offered by Highland 99 — including welcome bonuses, deposit bonuses, cashback, free spins, referral bonuses, and VIP loyalty programme rewards — are subject to the specific terms stated alongside each offer. Those specific terms are considered part of these general Terms & Conditions.

The wagering requirement is the number of times the bonus value must be wagered before any winnings derived from that bonus can be withdrawn as cash. For example, a bonus with a 30x wagering requirement means you must wager an amount equal to 30 times the bonus value before a withdrawal is permitted.

  • Bonuses are for use by the registered account holder only and are non-transferable
  • Only one welcome bonus is permitted per new member
  • Bonuses obtained through duplicate accounts or false information will be forfeited
  • The bonus expiry date is stated in the terms of each offer and cannot be extended
  • Bonus value is excluded from your withdrawable balance calculation until all wagering requirements have been met
  • Highland 99 reserves the right to modify, suspend, or withdraw any promotional offer at any time

VIP Loyalty Programme Highland 99 has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Benefits at each tier include varying cashback rates, higher withdrawal limits, and access to exclusive promotions. VIP tier is calculated based on your cumulative wagering total for the current month and the preceding three months.

6Game Rules & Integrity

All games offered at Highland 99 — including table games such as Baccarat, Blackjack, and Roulette, Live Casino, Poker, Sports Betting covering the Malaysia Super League and EPL, Virtual Sports, Match Odds, and slots — operate in accordance with the standard rules set by their respective software providers.

For digital games, an independently audited RNG (Random Number Generator) system ensures that every game outcome is fully random. For Live Casino, gameplay is conducted by real human dealers and streamed live — all dealer decisions are final and cannot be disputed once a round has ended.

For Sports Betting and Match Odds, Highland 99 reserves the right to:

  • Voiding bets in the event of a technical error or incorrect odds resulting from a system fault
  • Deferring the settlement of bets until the official result is announced by the relevant sporting body
  • Enforcing maximum betting limits per match or market
  • Rejecting bets that are suspicious or potentially linked to match-fixing

In the event of a dispute regarding a game outcome, members must contact the customer support team Highland 99 within 24 hours of the round ending. All game records are retained and may be referenced for dispute resolution purposes. The final decision of Highland 99 in any dispute is final.

7Prohibited Member Conduct

To maintain platform integrity and fairness for all members, Highland 99 strictly prohibits the following behaviours. Violation of any item on this list may result in immediate account termination and forfeiture of all balances:

  • Collusion: Secretly colluding with other players to gain an unfair advantage in any game, particularly in Poker
  • Use of Bots: Using automated software, scripts, or any tool that operates without human control to play on your behalf
  • Bonus Abuse: Registering multiple accounts or using false information to claim bonuses more than once
  • Money Laundering: Using the Highland 99 as a channel to transfer or conceal money derived from illegal activities
  • System Manipulation: Attempting to exploit any technical bugs or system vulnerabilities for unauthorised gain
  • Interference: Harassing, threatening, or offending other members or staff Highland 99 through any communication channel
  • Betting on Behalf of Others: Playing or wagering using another person's funds or account without valid written authorisation

Highland 99 uses a sophisticated monitoring system that continuously tracks all account activity. Any suspicious activity will be investigated, and the members involved will be contacted for further clarification before any action is taken, except in cases involving an immediate security threat.

8Privacy, Personal Data & Security

Protecting your personal data is our top priority Highland 99. All information you provide during registration and use of our platform is collected, processed, and stored in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our detailed Privacy Policy.

The data we collect includes your full name, phone number, email address, payment information, and gaming activity records. This data is used for identity verification, financial transaction processing, fraud prevention, legal compliance, and improving the user experience.

All data transmitted between your device and the Highland 99 is protected with 256-bit SSL encryption — the same security standard used by financial institutions and banks in Malaysia. We do not sell, transfer, or disclose your personal data to third parties except under the following circumstances:

  • When required by law or a valid court order
  • To payment service providers for the purpose of processing your transactions
  • To game software providers for limited technical purposes
  • With your explicit written consent

For more detailed information on how we handle your data, please read our full Privacy Policy on the Privacy Policy.

9Responsible Gaming & Member Protection

Highland 99 takes a proactive and serious approach to responsible gaming. We believe that casino entertainment is only meaningful when enjoyed within healthy and reasonable limits. To that end, we provide a range of self-control tools accessible to all members at any time through their account settings:

  • Deposit Limit: Set your own daily, weekly, or monthly deposit limits — you decide the amount
  • Loss Limit: Set a maximum loss limit for a period of your choosing
  • Play Time Limit: Activate alerts when you have played beyond the time limit you have set
  • Temporary Break: Temporarily suspend your account — from 24 hours up to 30 days
  • Self-Exclusion: Close your account permanently or for an extended period (6 months, 1 year, or indefinitely)

Highland 99 also trains our customer support team to recognise signs of problem gambling and offer appropriate assistance. If you or someone you know is experiencing gambling-related issues in Malaysia, please contact the HELP (Helpline Empowerment & Listening Program) line or a registered counselling centre for professional support.

Our platform is strictly for individuals aged 18 and above. Highland 99 uses an age verification system and reserves the right to request proof of age at any time. We are committed to ensuring that our platform remains inaccessible to underage individuals.

For more information on self-control tools and support resources, visit the Responsible Gaming us.

10Claims & Dispute Resolution Procedure

If you have any complaint, claim, or dispute relating to your use of the platform Highland 99, you are invited to follow the procedure below for a prompt and fair resolution:

  • Step 1: Contact customer support Highland 99 via live chat on the platform or by email at support@highland99.onl with full details of your dispute
  • Step 2: Provide relevant supporting evidence — screenshots, transaction numbers, and the date and time of the incident
  • Step 3: Our team will review your complaint and provide an initial response within 48 working hours
  • Step 4: A final resolution will be provided within 7 business days of receiving all required information

All decisions made by Highland 99 regarding game disputes, transaction verification, and terms compliance are final and binding. That said, we are committed to ensuring every case is reviewed fairly and transparently based on available evidence and records.

For disputes involving significant sums or complex issues, Highland 99 reserves the right to extend the resolution period by keeping you informed of the current investigation status. We do not accept any claims submitted more than 30 days after the disputed incident.

11Liability Limits & Disclaimer

Highland 99 provides this platform on an "as is" basis and makes no warranties or representations regarding uninterrupted platform availability at all times. While we strive to maintain 24/7 availability, technical disruptions, scheduled maintenance, or circumstances beyond our control may result in temporary service interruptions.

In the context of applicable Malaysian law, Highland 99 shall not be liable to you for:

  • Any indirect, incidental, or consequential losses arising from the use of or inability to use the platform
  • Losses arising from internet network failures, third-party service disruptions, or circumstances beyond our control
  • Financial decisions you make based on information or game outcomes within our platform
  • Any act or omission by a third party, including game software providers or payment service providers

You acknowledge that gambling carries financial risk and that you participate entirely at your own risk. Highland 99 does not guarantee any winnings or returns from any game offered on our platform.

12Amendments to Terms & Applicable Law

Highland 99 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. However, we will endeavour to inform members of any material changes via in-platform notifications or email to the registered address on file.

It is your responsibility to review this Terms & Conditions page periodically for any updates. Continued use of the platform Highland 99 following any such amendment constitutes your acceptance of the revised terms.

The "Last Updated" date at the top of this document indicates when these Terms & Conditions were last revised. You are encouraged to save a copy of the Terms & Conditions as of your registration date for your own reference.

These Terms & Conditions are governed by and interpreted in accordance with applicable Malaysian law. Any disputes arising from or in connection with this agreement shall be resolved in accordance with the procedures set out in Section 10 above. Contact us at support@highland99.onl for any enquiries related to these terms.

These Terms & Conditions were last updated on January 2026 and supersedes all previous versions. In the event of any conflict between a translated version and this Malay version, the Malay version shall prevail.

Highland 99's Commitment to Every Member

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Terms FAQ

Frequently Asked Questions About Highland 99 Terms & Conditions

No. Each individual is only permitted to hold one (1) account at Highland 99. Opening multiple accounts — whether under the same name or different names, using different phone numbers or email addresses — is a serious violation of our terms. If we detect multiple accounts, all associated accounts will be terminated immediately and all outstanding balances, bonuses, and winnings will be forfeited. If you have an existing inactive or forgotten account, please contact our customer support team for assistance recovering access before opening a new account.

For standard withdrawals that meet all requirements, Highland 99 processes requests in as little as 3 to 5 minutes. This applies to withdrawals to e-wallets such as Touch 'n Go, DuitNow, GrabPay, Boost, and ShopeePay. Withdrawals to bank accounts via FPX may take slightly longer depending on the bank's operating hours. If your withdrawal requires additional review — for instance, if it is your first withdrawal or your account has not previously gone through a KYC (Know Your Customer) process — processing time may be longer, and our team will keep you updated.

A wagering requirement specifies how many times the bonus amount must be wagered on games before any winnings derived from that bonus can be withdrawn as cash. For example, if you receive a bonus of RM 100 with a 30x wagering requirement, you would need to place a total of RM 3,000 (RM 100 × 30) in wagers on eligible games before any winnings can be withdrawn. Please review the specific terms of each promotion to find out which games count towards the wagering requirement and any applicable time limits.

All responsible gaming tools at Highland 99 are accessible through your account settings after logging in. Look for the "Responsible Gaming" or "Account Controls" section in your profile menu. From there, you can set daily, weekly, or monthly deposit limits, loss limits, play time reminders, or activate a temporary break. For long-term self-exclusion, contact our customer support team via live chat or email at support@highland99.onl — requests are processed within 24 hours and take effect immediately once activated.
Your Privacy & Data Security at Highland 99

All your personal information and payment details at Highland 99 is fully protected with 256-bit SSL encryption. We do not share your data with any third party without your explicit consent. For full details on how we handle your data, please read our Privacy Policy.

Read Full Privacy Policy

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By familiarising yourself with our Terms & Conditions, you're all set to enjoy over 200 games safely and responsibly. Register for free today and claim your welcome bonus of up to RM 1,888.

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